Privacy Policy
Last updated: 10/03/2026
1. Introduction
This Privacy Policy explains how Elias Prodromou & Sons LTD (“the Company”, “we”, “us”, or “our”) collects, uses, and protects personal data when individuals access or use our website, including when placing orders or submitting inquiries.
The Company processes personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR) and relevant data protection laws applicable in the Republic of Cyprus.
By using this website, users acknowledge that they have read and understood this Privacy Policy.
2. Company Identification (Data Controller)
The data controller responsible for processing personal data through this website is:
Company Name: Elias Prodromou & Sons LTD
Company Registration Number: HE302316
Legal Form: Private Limited Company
Registration Date: 05/03/2012
Registered Address:
Galinis 11
Aglantzia, 2103
Nicosia
Cyprus
Telephone: +357 22337593 / +357 99686356
Email: info@prodromoumedical.com
Website: https://prodromoumedical.com
3. Personal Data We Collect
We may collect personal data when users interact with our website, including when creating an account, placing an order, contacting us, or submitting a request.
Information provided directly by users
This may include:
· First name and surname
· Email address
· Telephone number
· Billing and shipping address
· VAT number (for business customers)
· Account login credentials
· Information submitted through contact forms, quote requests, or product inquiries
Providing certain information may be necessary to process orders or respond to requests.
Order and Transaction Information
When an order is placed through the website, the following information may be processed:
· Customer identification details
· Order details and order history
· Payment method
· Delivery information
Payment information is processed by secure third-party payment providers.
Automatically Collected Data
When users browse the website, certain technical data may be collected automatically, including:
· IP address
· Browser type and version
· Device information
· Pages visited
· Date and time of access
Certain information may be collected through cookies or analytics services such as Google Analytics.
4. Purpose of Processing
Personal data may be processed for the following purposes:
· Processing and fulfilling orders placed through the website
· Managing customer accounts
· Communicating with customers regarding orders or inquiries
· Responding to contact requests or product inquiries
· Providing customer support
· Sending newsletters or marketing communications where consent has been provided
· Improving website performance and functionality
· Complying with legal and regulatory obligations
5. Legal Basis for Processing
Personal data may be processed based on the following legal grounds:
· Performance of a contract – where processing is necessary to complete an order or provide requested services
· Legal obligations – including accounting, tax, and regulatory compliance
· Legitimate interests – such as improving services and maintaining website functionality
· Consent – where users subscribe to marketing communications such as newsletters
Where processing is based on consent, users may withdraw their consent at any time.
6. Payment Processing
Payments made through the website may be processed through third-party payment providers such as Stripe, as well as through bank transfer or cash on delivery.
Payment providers process payment data according to their own privacy policies. The Company does not store complete payment card details on its systems.
7. Sharing of Personal Data
Personal data may be shared with third-party service providers where necessary to operate the website and fulfill orders. These may include:
· Payment service providers
· Courier and delivery service providers
· Website hosting providers
· IT and technical support providers
· Business management systems such as Odoo
Such providers process personal data only as required for the services they provide.
8. Data Retention
Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, accounting, or regulatory requirements.
When personal data is no longer required, it will be securely deleted or anonymized where appropriate.
9. Cookies
The website uses cookies and similar technologies to ensure proper functionality, analyze website usage, and improve user experience.
Further information regarding the use of cookies can be found in our Cookie Policy.
10. Rights of Data Subjects
Under the General Data Protection Regulation (GDPR), individuals may have the following rights:
· Right of access to personal data
· Right to request correction of inaccurate data
· Right to request deletion of personal data (where applicable)
· Right to restrict processing
· Right to data portability
· Right to object to certain types of processing
· Right to withdraw consent where processing is based on consent
Requests relating to personal data may be submitted using the contact details below.
Individuals also have the right to lodge a complaint with the competent supervisory authority.
11. Data Security
The Company implements appropriate technical and organizational measures intended to protect personal data against unauthorized access, misuse, or loss.
However, no method of electronic storage or transmission can be guaranteed to be completely secure.
12. Third-Party Websites
This website may contain links to third-party websites. The Company is not responsible for the privacy practices or content of external websites.
13. Contact Information
For questions regarding this Privacy Policy or the processing of personal data, please contact:
Elias Prodromou & Sons LTD
Email: info@prodromoumedical.com
Telephone: +357 22337593